Q: What is the basic requirement to Rent A Bicycle from you?
A: -Meet the minimum Age requirement (18 years Old)
– able to operate a 2-wheeled bicycle
Q: How do i pay for the rental fees?
A: – Payment must be made payable to our bank account which you will find the information below.
Bank Name: Maybank
Account Name: Solid Collections Sdn. Bhd.
Account No.: 562647309780
Q:After i rent the bicycle from your company ,where can i pick up?
A: For now we have only one pick up point at Selangor ,
Address : Lot.2757, Jalan Raja Nong, Taman Sentosa, 41200 Klang, Selangor D.E, West Malaysia.
Time available For Pick up And Send Back: Mon- Sat 10:00 AM ~ 3:00PM
Q: What happen if I am not allow to enter your premises if I were to pick up the rented bicycle before 12.00pm?
A: Please inform the security guard that you are here to pick up the rented bicycle, he/she will then inform the person in charge.
Q: Will you be delivering the rented bike to my door step?
A: No , we do not currently offering this service.
Q: How do i know if i have successfully booked it?
A: -We will send you a confirmation email once you have done the payment.
-The status calendar on each bicycle page will change to “booked” according to the date you have chosen.
Q: What if I return the bicycle late?
A: – No, you are not allowed to return late, a penalty will incur for any delay in return
(10%)For First Day *base on option you have chosen
The Following Days will be charge by ( 1 Day rate / Day).
For example:( If you return late with 4 days , total penalty = 10%(base on the option you have chosen )+ 1 day rate+ 1 day rate+1 day rate)
Q: What if the bicycle/parts has broken during my rental period?
A: – A fee will incur whether to the whole bicycle or specific broken parts depending on the condition of the broken bike.
Q: Am I allowed to change the model of the bicycle that I am renting during the rental period?
A: -No, you are not allowed to do that.
Q: Can I pickup the bicycle on the same day I rented the bicycle?
A: No, Bicycle reservation must be done with enough anticipation (at least 1 days before rental date) for The Company to confirm the availability,
However if the renter needs a bicycle on the same day he/she should call (+603-5162 1616)or (Whatsapp to Glendon : 012-2469961)to check for availability. The renter can either reserve a bicycle by logging on to our website at bikerent.asogo.com or emailing to email@example.com.